NEW DELHI, Feb 2 — Fast food giant McDonald’s has been directed by a consumer forum in New Delhi to pay Rs.15,000 (US$282) as compensation to one of its customers for delivering a non-vegetarian burger instead of the
vegetarian one she had ordered.
The South West District Consumer Disputes Redressal Forum said, “By delivering her a non-vegetarian burger instead of the vegetarian burger ordered by her is a gross negligence on the part of the delivery crew-member, whose conduct is tantamount to deficiency-in-service, Press Trust of India reported.
“Allowing the complaint, we direct the opposite party (McDonald’s) to pay to the complainant Rs.10,000 (US$188) as compensation and Rs.5,000 (US$94) as cost of litigation,” the bench presided by Narendra Kumar said.
The order came on the plea of Delhi resident Vimal Chaudhary who had alleged that she had ordered for two vegetarian burgers, but she was delivered one non-vegetarian and one vegetarian burgers.
According to her, she realised it was a non-vegetarian burger only after eating half of it and thereafter, she started vomiting.
The woman had also alleged that being an Arya Samaj follower and a Hindu, eating the non-vegetarian food has hurt her emotionally and she also suffered religiously.
In its defence, the McDonald’s had contended that the woman had willfully accepted the non-vegetarian burger instead of the vegetarian one ordered by her.
The forum, however, rejected the contention, saying had she wanted a non-vegetarian burger she would have ordered one.